A Global Manufacturer
Industry
Manufacturing
Year
2025
Stack
Axium, Azure Cloud, Azure OpenAI
A global manufacturer needed to deploy hundreds of field engineers worldwide to support their machines. But compliance checks, visa requirements and travel logistics slowed everything down. Critical information was buried in unstructured documents, creating costly gaps before support reached customers.
MobiLab supported their client to develop a customized AI agent. This allows them to automate scheduling, cut on response time, validates compliance against trusted sources, and generates complete technician handbooks instantly.
⸻ STARTING POINT
Delays and Compliance Risks in Global Deployment
A global manufacturer had to deploy hundreds of engineers worldwide to install and service their machines. But the process was slowed down by two major challenges:
Compliance and logistics overload: A support team manually processed each engineer’s assignment. This meaning checking country-specific compliance rules as well as handling travel booking, local logistics, and scheduling. The process often caused days of delay between a customer request and an engineer’s arrival on-site, during which production stood still.
Technician handbook chaos: Essential information such as itineraries, safety concerns, visa requirements, and compliance rules were stored in scattered, unstructured documents, Word files, PDFs, and reports, constantly changing and hard to access. Engineers often worked with outdated or incomplete information, raising both compliance risks and customer dissatisfaction.
The result: Every delay translated into lost revenue for customers, and every compliance mistake into financial or legal risk.
⸻ SOLUTION
AI Agent for Instant, Compliant Scheduling
MobiLab supported the client by developing a customized AI agent that automated and streamlined the entire deployment and compliance process.
➞ AI-powered scheduling reports
Customer requests automatically trigger optimized scheduling reports, factoring in compliance rules, engineer availability, and travel logistics.
➞ Structured knowledge from unstructured sources
The AI agent can go through large volumes of PDFs, Word documents, and safety manuals, structuring them into ready to go document, ensuring only relevant and up-to-date information is used (e.g., directly from government sites for visa rules, eliminating hallucinations).
➞ Automated integration
Through APIs, the agent connects directly with hotel booking and travel systems, preparing itineraries and logistics within seconds.
➞ End-to-end engineer “handbook”
The AI automatically generates a technician handbook for each assignment, including itineraries, compliance checks, local accommodations, and safety instructions delivered to the engineer before deployment.
⸻ Business Impact
Faster Response, Reduced Downtime
The new solution created measurable improvements across field service operations. By embedding AI agents into every step from request to arrival, MobiLab enabled the client to cut bottlenecks, eliminate compliance risks, and deliver reliable global field support that keeps production running smoothly.
50% faster deployments
Engineers dispatched nearly 48 hours sooner.
100% compliance confidence
AI-driven validation eliminated visa or regulatory errors.
60% less manual effort
Support team freed from repetitive checks and manual searches.
40% less downtime
Customers’ production lines resumed faster.
Always up-to-date knowledge
Technician handbooks are generated on demand from the latest sources, never outdated PDFs.
Seamless customer experience
Engineers arrive fully prepared with travel bookings, compliance clearance, and clear safety instructions.
Start small and scale.
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